Welcome to our sex doll FAQ.  Find below the most frequently asked questions.  If you have a question that finds no answer here please feel free to contact us. We will respond within 24 hours.

Please click on the relevant link to jump to the desired sex doll FAQ section:


How to order?

  1. Visit the product page of the doll you want to buy
  2. (for dolls) Select your custom options
  3. Click “Add to Cart” button. You will be redirected to the cart page
  4. On the cart page, click on the “Proceed to checkout” button. You will be redirected to the checkout page
  5. On the checkout page, please fill your billing / shipping details and click on “Proceed to paypal” (if you pay by credit card*, debit card* or paypal) or “Place order” (if you pay by bank wire)

*PLEASE NOTE: for credit card & debit card payments, you will be redirected to a Paypal page to proceed. On the Paypal page, you DO NOT need a Paypal account to use your credit card or debit card.

What happen after I order?

  1. After your payment has been confirmed you will receive a confirmation email for your order.
  2. For custom-made dolls, we will start to manufacture your item right away. For other items, it will ship within one working day.
  3. When your order will have shipped, we will send you a tracking number

At any time during the ordering process, you can call us or send us an email if you have any questions regarding your order. We will be very glad to help you in any way we can!

Do we get a warranty?

Due to the nature of the products and the variety of uses, all our love dolls come to AS-IS with no warranty of any kind. Our company follows the industry standard for sex dolls. For obvious reasons of hygiene, we can’t accept any return after usage.

However, rest assured that you will receive a quality doll. For each doll, we carefully follow a thorough quality check before shipping. We only send flawless dolls. We reject any doll which does not pass all quality tests.


What is your shipping time?

In average between 10 to 18 days.

After we confirm receipt of your payment we will start manufacturing your doll. For most dolls, it takes around 4 business days to manufacture the doll and another  6 business days for it to arrive at your door.

This shipping time is given as an indication only, best selling products could have a longer fabrication time.

Do you ship everywhere?

We ship worldwide, except in Muslim countries or India.

Is the shipping discreet?

Absolutely! With any package you receive from us, we will always keep the boxes plain yet resistant.  NO ONE will know what is inside except for you.

I live in a remote area. Can your doll reach me?

Yes because DHL, FedEx, or UPS can ship there.

If I don’t want it delivered at home, what can we do?

We will ask the carrier (FedEx, DHL, UPS…) to keep your doll at their facilities.  You can then go pick it up.  Just be sure to bring your tracking number.

Alternatively, we can also arrange for you delivery at your home at a certain time.
]More information about shipping on this page.


How can I pay?

We offer 3 solutions:

  • Credit card / debit card (via PayPal*)
  • Paypal
  • Bank wire

*PLEASE NOTE: for credit card & debit card payments, you will be redirected to a PayPal page to proceed. On the PayPal page, you DO NOT need a PayPal account to use your credit card or debit card.

I don’t have a PayPal account. Can I still pay with PayPal anyway?

Yes, you can.  Find out more about how touse Paypal for love doll purchasing by clicking on this link

In which currency are your prices displayed?

Default currency of our shop is USD (United States Dollars) but you can change to one of the following currencies:

  • Euro (EUR)
  • Canadian dollar (CAD)
  • Pound sterling (GBP)
  • Australian dollar (AUD)
  • Japanese yen (JPY)
  • Swedish krona (SEK)

If your own currency is not listed our payment processor (PayPal) will handle the change for you. You will charge in your own currency.

More information about payment on this page.

About My Silicone Love Doll

How long have you been in business?

We have been in business since 2011 which makes us one of the few established suppliers in the industry.

Do you have a phone number?

Yes we do.  Our US number is +1 (872) 469-7500

Can we visit your factory?

Yes, you can. Set up an appointment and we can schedule a tour of the factory.

Doll Use And Maintenance

Do your dolls require any kind of maintenance ?

All you need to do is:

  • Keep the doll is a dry place.
  • Avoid excessive heat and humidity.

Please Note: To prevent clothes from fading on the skin, don’t press clothes when making love to the doll.  Please be sure to undress the doll when not in use.

To avoid wearing out the underarm or on other parts of the skin, please keep arms and legs straight and parallel with the body when not in use.

How do I clean my doll after use?

Simply clean the area used with warm water and soap.

Can I put makeup on my doll?

Absolutely!  Some of our dolls come with permanent makeup but you can add your own makeup over it.

Can I dress my doll?

Of course!  You can dress your doll in any way you like.  Feel free to use any regular women’s clothes. We provide Bust/Waist/Hip measurements for that.

What kind of lubricant should I use with my TPE/Silicone doll?

You can use Vaseline or any water-based lubricant with your doll.

Can I spray perfume on it?

Some perfumes may contain alcohol which can damage the skin, so we suggest you spray it on a hidden part (such as the armpit) or avoid perfumes that contain alcohol.

Doll Customization

Can I customize my doll?Can I send you a picture of what I like and you customize her for me?

Yes, we can.  Please send us an email with your requirements.


What is a sex doll?

A realistic sex doll is a replica of a woman (or man) with skin made of silicone and held with a metal skeleton. The silicone skin gives the feeling of realistic skin and the metal skeleton allows all body parts (thighs, legs, forearms, upper arms, hands, feet, torso ..) to be moved independently.

Do the dolls contain any toxic materials?”

Not at all, whether it is a TPE or silicone doll, none of them contain dangerous or itchy components. They are actually made with the same materials as sex toys.